Return Policy

At Brobst Creations, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your purchase, we’re here to help. Please review our return policy outlined below:

1. Eligibility for Returns:

• We accept returns within 30 days from the date of purchase.
• To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

2. Non-Returnable Items:

• Certain items are non-returnable, including:
  • Customized or personalized products.
  • Items marked as final sale or clearance.

3. Return Process:

• To initiate a return, please contact our customer service team at [contact email/phone number] to obtain a Return Merchandise Authorization (RMA) number.
• Clearly mark the RMA number on the outside of the package.
• Ship the item(s) back to us in its original packaging, along with a copy of the original invoice or proof of purchase.

4. Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part.
• We recommend using a trackable shipping method for returns to ensure the safe delivery of the item(s).

5. Refund Process:

• Once we receive the returned item(s) and verify their condition, we will process the refund to the original method of payment.
• Please allow [number of days] for the refund to appear in your account, depending on your financial institution’s processing time.

6. Exchanges:

• If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item(s).

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
• We may request photos or additional information to facilitate the resolution process.

8. Contact Us:

• If you have any questions or concerns about our return policy or need assistance with a return, please don’t hesitate to contact our customer service team at [contact email/phone number].

This return policy applies to purchases made directly through Brobst Creations. For items purchased through authorized retailers or third-party sellers, please refer to their respective return policies. We reserve the right to update or modify this return policy at any time without prior notice.